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Technical Support

Current ORA customers

The Customer Support Web site (oraservice.com) is a password-protected site that offers additional resources for CODE V and LightTools customers. It provides access to training materials, user group presentations, sample system and application files, FAQs, macro downloads, recordings of previously held Webinars, and more. New users can register for an account, which is usually activated within one business day.
CODE V Glass Catalog Updates
LightTools Patch Needed for Systems with
  SolidWorks on Windows XP64 (820 KB)
LightTools SSE2 Processor Chip-Set Test
  Program

 Latest Service Releases

Updates and free downloads are available periodically.  Choose your software:

Training

CODE V and LightTools Training
CODE V and LightTools Enews
White Papers and other Publications
ORA Webinar Series

On-Site Training

In addition to the training provided at ORA, customized classes can be conducted at your site.  We can tailor the class to your specific needs and make training convenient for you.

If you are interested in customized, on-site training, send an email to service@opticalres.com.

Worldwide Training

In addition to the CODE V and LightTools training classes offered at our corporate headquarters in Pasadena, California, classes are also offered by our international representatives, whom you can contact directly for information about their training schedules. International training events are also posted on our events page.
Call Us

We're always pleased to speak to you about our products.  Call us at

1-800-2GET-ORA
(1-800-243-8672)
U.S. and Canada only

or

626-795-9101

Getting More Information

For additional information on software products, technical support, or engineering services, you can contact ORA in a number of ways. If you would like to be added to our mailing list, or would like specific additional information, you can also fill out our information form.

Pasadena, California - Main office
(Los Angeles area, Pacific Standard Time)

Optical Research Associates
3280 East Foothill Boulevard
Pasadena, California 91107 USA
Telephone (626) 795-9101
Fax (626) 795-9102 or (626) 795-0184
E-mail: service@opticalres.com for software
           engr@opticalres.com for engineering

Westborough, Massachusetts- East Coast branch office
(Boston area, Eastern Standard Time)

Optical Research Associates
1800 West Park Drive
Westborough, Massachusetts 01581-3912 USA
Telephone (508) 870-6500
Fax (508) 870-6504
E-mail: service@opticalres.com for software
engr@opticalres.com for engineering

International Customers

We also have several international representatives who can provide information, sales, and technical support in a number of countries.

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CODE V and LightTools Enews

CODE V
  • January 2010
    An Overview of CODE V version 10.2
  • December 2009
    Quick Tips – Using Finite Difference Derivative Increments During Optimization / Idle Diffractions is ORA's new blog
  • November 2009
    Quick Tips – Using Beam Synthesis Propagation (BSP) to Model Interferometers in CODE V
  • October 2009
    CODE V User Survey / Quick Tips – Bounding Boxes and Macro Editor / CODE V 10.1 Service Release
  • September 2009
    An Overview of CODE V 10.1
  • July 2009
    Quick Tips – Focus on Field Map Analysis (FMA) in CODE V
  • June 2009
    Quick Tips – Transferring Your CODE V GUI Settings After a CODE V Update
  • May 2009
    Using TSF CHA Command to Apply Tilt and Decenter Data to a Group of Surfaces
  • April 2009
    Quick Tips – Focus on CODE V Tolerancing
  • March 2009
    Quick Tips on Non-Sequential Surface (NSS) Setup
  • February 2009
    An Overview of CODE V version 10.0
  • January 2009
    Quick Tip - When to Use an Aspheric Element
  • December 2008
    Miscellaneous tips from CODE V Tech Support including modeling reflections on bare glass surfaces and defining an ideal image surface
  • November 2008
    Quick Tips — Macros from CODE V Support
  • October 2008
    Quick Tips for CODE V Macro Writers
  • September 2008
    Quick Tips for CODE V Optimization
  • August 2008
    CODE V 9.82 Service Release Available for Download
  • July 2008
    CODE V Tip – Additional Performance Metrics Available for Finite Difference and Monte Carlo Tolerancing
  • June 2008
    An Overview of CODE V 9.82
  • May 2008
    CODE V Tip - Three Macros of Interest
  • April 2008
    CODE V Tip - Using CODE V's Alignment Feature to Respace a Lens
  • March 2008
    CODE V 9.81 Shipped – View a Demo on ORA's Customer Area of the Web
  • February 2008
    Quick Tip –Tolerancing Radius of Curvature
  • January 2008
    Quick Tip –Variable Stop Surface Location
  • December 2007
    Quick Tip – Design Study of CD/DVD Pickup Units
  • November 2007
    CODE V version 9.80 – View a Demo on ORA's Customer Area of the Web
  • October 2007
    Quick Tip – Customizing CODE V Graphics for Reports and Presentations
  • September 2007
    Quick Tip – Modeling Adaptive Optics in CODE V
  • August 2007
    Quick Tip – Finding the Most Effective Compensators during Tolerancing and Alignment
  • July 2007
    Quick Tip – Tips, Tricks, and FAQs from CODE V Technical Support
  • June 2007
    Quick Tip – CODE V Training Materials – Additional Resources for Effective Use of CODE V
  • May 2007
    Quick Tip –Effective Use of CODE V's defaults.seq
  • April 2007
    Quick Tip – CODE V's User-Defined Surface Feature
  • March 2007
    Quick Tip – CODE V Tolerancing: A Key to Product Cost Reduction
  • February 2007
    Quick Tip –Obtaining More Precise DN/DT Values for use in CODE V’s Environmental Analysis (ENV)
  • January 2007
    Quick Tip – Choosing the Best CODE V Algorithm for Your Design

 

LightTools
  • July 2009
    Overview of LightTools 6.3
  • April 2009
    LightTools 6.2 Service Release is Now Available for Download
  • March 2009
    An Overview of LightTools version 6.2
  • January 2009
    New Utilities for Modeling LED Sources, Thin Film Coatings, and Source Arrays
  • November 2008
    LightTools User Survey – We want your feedback!
  • October 2008
    LightTools 6.1 Service Release 3
  • September 2008
    Enhanced Version of Backlight Pattern Optimizer Available
  • August 2008
    LightTools 6.1 Service Release 2
  • July 2008
    Beta Release of New LightTools SolidWorks® Link Module
  • July 2008
    LightTools 6.1 Service Release 2
  • June 2008
    An Overview of LightTools 6.1
  • April 2008
    New LightTools Solar Tracking and Compound Concentrator Utilities

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White Papers and Other Publications

Illumination Fundamentals Booklet

Download the Illumination Fundamentals booklet (1.3 MB), published jointly by ORA and the Lighting Research Center at Rensselaer. Provides a basic overview of the science of light and illumination.

Product-Specific White Papers (PDF)

CODE V white papers LightTools white papers
 Optical Design Tolerancing: A Key to Product Cost Reduction Modeling Phosphors in LightTools
Choosing the Right Optical Design Software Efficient Ray Tracing Using LightTools
Application-Specific Optical Design Choosing the Right Illumination Design Software
Photonics Components Modeled in CODE V LightTools Simulated Performance vs. Measured Data: Four Case Studies
Differential Ray Tracing Optical Design Tools for Backlight Displays
  Modeling Information Display Devices with LightTools
   Reflector Design Using LightTools
  User-defined Coatings and Polarization Ray Tracing

In addition to these white papers, ORA engineers have written a number of technical papers that may be of interest to users or prospective users of our software.

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ORA Webinar Series

The ORA Webinar series presents live, interactive broadcasts of CODE V andLightTools topics our customers want to know more about. If you missed a webinar, you can view a recording from our archives at your own convenience.

Available only on the Customer Support Web SiteClick on CODE V/LightTools Support > Webinar Recordings.

CODE V Webinars LightTools Webinars
Tolerancing Case Study of a .65 NA Microscope Objective Overview of LightTools 6.2
Broadcast date: February 25, 2009
Overview of CODE V 10.0
Broadcast date:
January 21, 2009
LightTools SolidWorks® Link Training Video
Broadcast date: July 9, 2008
Overview of Tolerancing in CODE V An Overview of LightTools 6.1
Broadcast date:
May 21, 2008
Overview of CODE V
Version 9.82

Broadcast date: May 28, 2008
An Overview of LightTools 6.0
Broadcast date: August 8, 2007
Overview of CODE V
Version 9.81

Broadcast date: February 20, 2008
An Overview of LightTools 5.4
Broadcast date: January 10, 2007
Overview of CODE V
Version 9.80

Broadcast date: October 3, 2007
A Preview of LightTools 5.3
Broadcast date: June 14, 2006
An Overview of CODE V Version 9.70
Broadcast date: October 26, 2006
Understanding Receiver and Chart Data in LightTools
Broadcast date: May 3, 2006
Fitting Surface Sag and Other Measured Data for Use in CODE V
Broadcast date: October 4, 2006
Effective Use of LightTools Core Features
Broadcast date: February 8, 2006
Effective Use of GUI and Commands in CODE V
Broadcast date: March 15, 2006
An Introduction to LightTools Optimization, Part 2 of 2
Broadcast date: December 14, 2005
Designing Telecentric Systems in CODE V
Broadcast date: January 18, 2006
An Introduction to LightTools Optimization, Part 1 of 2
Broadcast date: December 7, 2005
A Preview of New Features in CODE V 9.60
Broadcast date: October 27, 2005
An Overview of LightTools 5.2
Broadcast date: November 30, 2005
A Preview of New Features in CODE V 9.50 
Broadcast date: August 25, 2004
A Preview of New Features in LightTools 5.1
Broadcast date: January 12, 2005
Chief Ray Aiming in CODE V
Broadcast date: March 10, 2004
A Preview of New Features in LightTools 5.0 
Broadcast date: March 18, 2004
A Preview of New Features in CODE V 9.40
Broadcast date: December 10, 2003 
 
Introduction to CODE V's COM Interface
Broadcast date: September 17, 2003 
 

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