Technical Support

Current ORA customers The Customer Support Web site (oraservice.com) is a password-protected site that offers additional resources for CODE V and LightTools customers. It provides access to training materials, user group presentations, sample system and application files, FAQs, macro downloads, recordings of previously held Webinars, and more. New users can register for an account, which is usually activated within one business day. LightTools Patch Needed for Systems with   SolidWorks on Windows XP64 (820 KB) LightTools SSE2 Processor Chip-Set Test   Program Windows Vista Support Special Notice: Instructions for ORA Products Installed on Microsoft Windows Vista (PDF)  Latest Service Releases Updates and free downloads are available periodically.  Choose your software:
Training CODE V and LightTools Training White Papers and other Publications ORA Webinar Series On-Site Training In addition to the training provided at ORA, customized classes can be conducted at your site.  We can tailor the class to your specific needs and make training convenient for you. If you are interested in customized, on-site training, send an email to service@opticalres.com. Worldwide Training In addition to the CODE V and LightTools training classes offered at our corporate headquarters in Pasadena, California, classes are also offered by our international representatives, whom you can contact directly for information about their training schedules. International training events are also posted on our events page. Call Us We're always pleased to speak to you about our products.  Call us at 1-800-2GET-ORA (1-800-243-8672) U.S. and Canada only or 626-795-9101

Getting More Information

For additional information on software products, technical support, or engineering services, you can contact ORA in a number of ways. If you would like to be added to our mailing list, or would like specific additional information, you can also fill out our information form.

Pasadena, California - Main office
(Los Angeles area, Pacific Standard Time)

Optical Research Associates
3280 East Foothill Boulevard
Pasadena, California 91107 USA
Telephone (626) 795-9101
Fax (626) 795-9102 or (626) 795-0184
E-mail: service@opticalres.com for software
           engr@opticalres.com for engineering

Westborough, Massachusetts- East Coast branch office
(Boston area, Eastern Standard Time)

Optical Research Associates
1800 West Park Drive
Westborough, Massachusetts 01581-3912 USA
Telephone (508) 870-6500
Fax (508) 870-6504
E-mail: service@opticalres.com for software
engr@opticalres.com for engineering

International Customers

We also have several international representatives who can provide information, sales, and technical support in a number of countries.

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White Papers and Other Publications

Illumination Fundamentals Booklet

Download the Illumination Fundamentals booklet (1.3 MB), published jointly by ORA and the Lighting Research Center at Rensselaer. Provides a basic overview of the science of light and illumination.

Product-Specific White Papers (PDF)

CODE V white papers LightTools white papers Choosing the Right Optical Design Software Modeling Phosphors in LightTools Application-Specific Optical Design Efficient Ray Tracing Using LightTools Photonics Components Modeled in CODE V Choosing the Right Illumination Design Software CODE V Tolerancing: A Key to Product Cost Reduction LightTools Simulated Performance vs. Measured Data: Four Case Studies Differential Ray Tracing Optical Design Tools for Backlight Displays   Modeling Information Display Devices with LightTools    Reflector Design Using LightTools   User-defined Coatings and Polarization Ray Tracing

In addition to these white papers, ORA engineers have written a number of technical papers that may be of interest to users or prospective users of our software.

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ORA Webinar Series 

The ORA Webinar series presents live, interactive broadcasts of CODE V andLightTools topics our customers want to know more about. If you missed a webinar, you can view a recording from our archives at your own convenience.

Available only on the Customer Support Web Site.  Click on CODE V/LightTools Support > Webinar Recordings.

 

CODE V Webinars LightTools Webinars Overview of CODE V Version 9.81 Broadcast date: February 20, 2008 An Overview of LightTools 6.0 Broadcast date: August 8, 2007 Overview of CODE V Version 9.80 Broadcast date: October 3, 2007 An Overview of LightTools 5.4 Broadcast date: January 10, 2007 An Overview of CODE V Version 9.70 Broadcast date: October 26, 2006 A Preview of LightTools 5.3 Broadcast date: June 14, 2006 Fitting Surface Sag and Other Measured Data for Use in CODE V Broadcast date: October 4, 2006 Understanding Receiver and Chart Data in LightTools Broadcast date: May 3, 2006 Effective Use of GUI and Commands in CODE V Broadcast date: March 15, 2006 Effective Use of LightTools Core Features Broadcast date: February 8, 2006 Designing Telecentric Systems in CODE V Broadcast date: January 18, 2006 An Introduction to LightTools Optimization, Part 2 of 2 Broadcast date: December 14, 2005  A Preview of New Features in CODE V 9.60 Broadcast date: October 27, 2005 An Introduction to LightTools Optimization, Part 1 of 2 Broadcast date: December 7, 2005  A Preview of New Features in CODE V 9.50  Broadcast date: August 25, 2004 An Overview of LightTools 5.2 Broadcast date: November 30, 2005 Chief Ray Aiming in CODE V  Broadcast date: March 10, 2004 A Preview of New Features in LightTools 5.1  Broadcast date: January 12, 2005 A Preview of New Features in CODE V 9.40  Broadcast date: December 10, 2003  A Preview of New Features in LightTools 5.0  Broadcast date: March 18, 2004 Introduction to CODE V's COM Interface  Broadcast date: September 17, 2003

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