CODE V Service Release Troubleshooting Tips

Summary

This document describes how to troubleshoot problems installing and using CODE V Service Releases. The information in this document applies to:

• Windows 2000
• Windows XP/XP 64

For additional help, contact service@opticalres.com.

Error Messages and Solutions

• Error Message: Missing or Invalid Registry/INI entry

If you see this error message while installing the CODE V Service Release, check your system to make sure that the version of CODE V you are upgrading is installed. For example, to install CODE V 9.60 SR2, you must have CODE V 9.60 installed.

• Error Message: WARNING: Startup has detected a difference in library versions. This may cause CODE V to behave abnormally. Check your installation or contact customer support.

This error message indicates that the CODE V Service Release installation has not been completed properly. Try re-running the installation program.

• Error Message: Failure Renaming File

This error message indicates that a CODE V process is currently running in the background, preventing the CODE V Service Release installation from proceeding. To fix this, you must first close down the CODE V process and then re-run the CODE V Service Release installation program. To see a list of currently running processes, display the Windows Task Manager. If you see a CODE V process in the list, select it and click the End Task button. You can then try re-running the CODE V Service Release installation program.

• Security Warning Message: The publisher could not be verified. Are you sure you want to run this software?

This warning message sometimes displays when you are running the service release installation program. Click the Run button on the warning dialog box to continue the service release installation process. The service release will install correctly.